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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Teresa Mason

Teresa Mason

October 19, 2024

5  out of  5
rating by Teresa Mason
"Reader's Choice 5 years in a row!!!"
We responded:
"Thanks for the 5 star review! Please let us know if we can assist in any way! 😉"
Profile photo of Alice Templeton

Alice Templeton

August 8, 2024

5  out of  5
rating by Alice Templeton
"Brian Maddox worked with me to get the best price for my auto and homeowners' insurance, then again to get auto coverage for my underaged grandson who lives with me."
We responded:
"So glad we were able to help you with your insurance! My team and I look forward to taking care of you! Thank you for the 5 star review!"
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Mary Robinson

July 24, 2024

5  out of  5
rating by Mary Robinson
"Ms. Peggy was great to work with & I am so glad I got to meet her because she is saving me a lot of money with my new policies"
We responded:
"Hi Mary, thank you so much for taking the time to leave us a review! Peggy has been taking care of customers for over 36 years and loves helping people save money! Thanks again for the 5 star review! We look forward to taking care of you!"
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Cheri Rushing

June 4, 2024

5  out of  5
rating by Cheri Rushing
"Brian and his team are the best!"
We responded:
"Thank you for the 5 star review! We appreciate your business and look forward to taking care of your insurane needs! :-)"
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linda jo counts

April 9, 2024

5  out of  5
rating by linda jo counts
"Brian is great . Very friendly and very professional. Shows side by side comparisons of current coverage and coverage with State Farm. I haven’t really talked with his office staff yet although I’m sure they will be equally helpful and pleasant."
We responded:
"Thank you so much for the kind words and 5 star review! I’m so glad we were able to help you get the coverage that you needed. My team and I look forward to taking care of you!"
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Mandy Killingsworth

March 8, 2024

5  out of  5
rating by Mandy Killingsworth
"I worked with Teresa and she was amazing! Went above and beyond to get things done and taken care of THAT day!! Amazing !!! Thank you !"
We responded:
"Hey Mandy! Thanks so much for the 5 star review! I'm so glad you had a great experience with Teresa! She loves taking care of customers and helping them in any way possible. Welcome to the Brian Maddox State Farm family!"
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Tamara Jackson-Mitchell

November 29, 2023

5  out of  5
rating by Tamara Jackson-Mitchell
"Excellent customer service. Teresa was amazing and so helpful and efficient. We are building a house and needed to get insurance on the construction site as well as the final house. The rates and policies Teresa suggested were just what we needed and she even saved us money on our auto insurance so we switched that over to State Farm as well. I highly recommend this agency and ask for Teresa, she will treat you like family!"
We responded:
"So happy to hear that you had a great experience! We strive to go above and beyond what our customers expect to deliver superior customer service! Thanks for the review and the 5 star review! Welcome to the State Farm family!"
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Diana Beaty

November 29, 2023

5  out of  5
rating by Diana Beaty
"Teresa was so helpful as we worked to change to our new insurance policy with State Farm. She was helpful and clear with what we needed to do. We were with State Farm many years ago and it’s good to be “home”. Thanks for everything!!!!!"
We responded:
"Hey Diana, I'm so glad that you had a positive experience with Teresa! Thank you for the 5 star review! We look forward to taking care of you guys!"
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Mike Ragsdale

November 17, 2023

5  out of  5
rating by Mike Ragsdale
"We have been working with Brain for many years, he treats us like we are his only customers, everytime!"
We responded:
"Hey Mike! Thanks so much for the 5 star review! I appreciate the kind words and your continued trust in me and my team!"
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Wendy Landis

November 17, 2023

5  out of  5
rating by Wendy Landis
"I bought a new car and called and spoke to Melissa. She was very professional and prompt. She got my quote and called me back. I wouldn't get my insurance anywhere else. I like the professionalism with this company."
We responded:
"Thank you so much for sharing the positive experience that you had with our office and working with Melissa. We appreciate the 5 star review!"
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Tiffany Northweather

November 14, 2023

5  out of  5
rating by Tiffany Northweather
"Teresa was amazing! She helped me get everything I needed!"
We responded:
"We are so glad you had such a great experience! Teresa does a great job with our customers! Thank you for the 5 star review! Please tell your family and friends about us!"
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Steve Miller

November 9, 2023

3  out of  5
rating by Steve Miller
"Now paying 33% more than about 12 years ago when I first switched to State Farm from Farm Bureau.. We filed a claim this past year. Just got a card thanking me for my business, though. 2 cars and a home all along. The agent is no longer involved in a claim. It's all done online. I am probably too loyal of a customer."
We responded:
"Hey Steve, thank you for the review and I appreciate the feedback. I’d love to visit with you regarding your claim experience and discuss how I can be of better assistance for you in the future. Depending on if the claim was an auto claim or homeowners claim, auto claims are mostly streamlined. However, I try to stay involved as much as possible on homeowners claims until they are completed. Your business is much appreciated! "
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Jake Staggs

November 3, 2023

5  out of  5
rating by Jake Staggs
"Had roof damage, contacted Brian at State Farm and the complete project went smoothly and settled quickly. It was a relief knowing Brian had our back through the process. Would highly recommend."
We responded:
"Hey Jake, I’m glad we were able to assist you during the claims process! We appreciate your positive feedback! Thanks for the 5 star review!"
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Theresa Jones

November 3, 2023

5  out of  5
rating by Theresa Jones
"Roadside services have come in handy , I've used it for all three of my vehicles. I'm very pleased with the type of coverage I have and their willingness to work with me if I need to change anything."
We responded:
"Thank you Theresa for taking the time to leave us a review! We appreciate the 5 star review and your continued trust in our agency!"
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Trently Mullins

November 2, 2023

5  out of  5
rating by Trently Mullins
"Before we came to Brian Maddox I never felt he had an agent that actually cares about our needs! We are glad we are family of the Brian Maddox family!"
We responded:
"Thank you so much for the kind words! We really do feel like our customers are like family! We appreciate your business!"
Profile photo of Fred Curtis

Fred Curtis

November 2, 2023

5  out of  5
rating by Fred Curtis
"I just want to thank you for all you do I appreciate all your help when I need help you're always there when I call and I solely appreciate all that you're attentive to each and everything and if I have questions there to answer the questions and I just appreciate you hope you have a blessed and wonderful Thanksgiving and Christmas and a New Year's as well just God bless you all and just have a blessed you all"
We responded:
"You are very welcome Fred! We are glad to take care of you when you need us! Thank you for the positive review!"
Profile photo of William Cooley

William Cooley

November 2, 2023

5  out of  5
rating by William Cooley
"Brian and State Farm insurance has been very pleasant to work with. They saved us money on all our policies. I would recommend them to anyone"
We responded:
"Hey William, we love saving people money but more importantly making sure they are adequately protected! Thank you for the 5 star review!"
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Tyler Taylor

November 2, 2023

5  out of  5
rating by Tyler Taylor
"Long time customer!! Best in the business as far as I’m concerned! When I totaled my car, they handled the entire process and even hand delivered the check to my front door once the claim process had been finalized. They are worth every penny!"
We responded:
"Love to hear that you had an amazing experience! We appreciate your loyalty to State Farm! Thank you for the 5 star rating!"
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Jim Usery

November 2, 2023

5  out of  5
rating by Jim Usery
"Well pleased"
We responded:
"Hey Jim, we are so glad you are happy with the service our agency has provided you over the years! Thanks for the great review!"
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Demetrious Cotton

November 2, 2023

5  out of  5
rating by Demetrious Cotton
"i was shown patience kindness and treated with respect. Great Job!."
We responded:
"Welcome to the State Farm family! We look forward to taking care of you! We appreciate you taking the time to leave us a review!"
Profile photo of Della Fobbs

Della Fobbs

November 2, 2023

5  out of  5
rating by Della Fobbs
"Melissa has helped me save money on my Insurance and the Staff in Brian's Office are always polite and helpful."
We responded:
"We appreciate you Della! Thank you for your trust in our agency and for being a State Farm customer! "
Profile photo of Dan Tullos

Dan Tullos

November 2, 2023

5  out of  5
rating by Dan Tullos
"State Farm has insured my vehicles and property for many years. They have been responsive and very helpful through the years, especially with difficult situations. I certainly recommend them to all."
We responded:
"Thank you Dan for you continued loyalty to State Farm! We appreciate the 5 star review!"
Profile photo of Amy Elliott

Amy Elliott

October 23, 2023

5  out of  5
rating by Amy Elliott
"Brian is always available when I have a question or an insurance need. He made the process of replacing a hail damaged roof very simple. I saved over $400 a year when I switched from my former company. Highly recommend!"
We responded:
"Hey Amy! Thanks so much for being a loyal State Farm customer! We love saving people money! We appreciate the 5 star review!"
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Emily Cummins

October 16, 2023

5  out of  5
rating by Emily Cummins
"Teresa Mason was super friendly very helpful with purchasing my life insurance policy. I highly recommend having her as your insurance agent!"
We responded:
"Thank you Emily for the 5 star review! Teresa definitely has a passion for helping people especially when it comes to life insurance! We appreciate your business!"
Profile photo of Megan D

Megan D

October 13, 2023

5  out of  5
rating by Megan D
"Teresa was great to work with! I appreciate her help. 😊"
We responded:
"Thanks for the 5 star review Megan! We look forward to taking care of you and your family!"