Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kevin DeVos

Kevin DeVos

September 10, 2026

5  out of  5
rating by Kevin DeVos
"Request for reimbursement for emergency tire repair service while in Roger’s, AR. Tire wouldn’t hold air, flat tire while in Hampton Inn Hotel parking lot. Great service and Stsye Farm office visit with Hailey was exceptional and she even updated my files while there and helped get reimbursement check while waiting."
We responded:
"Thank you so much for your kind review! Glad our team could help you! We’re very happy to hear that Hailey provided exceptional support—updating your information while you waited for reimbursement. We truly appreciate your business and your feedback!"
Profile photo of Kaitlyn Williams

Kaitlyn Williams

September 9, 2026

5  out of  5
rating by Kaitlyn Williams
"Best State Farm team I’ve dealt with, everyone knows there in and outs and they are all so kind, especially Mrs. Melissa Reynolds she’s always been so helpful and very easy to work with!"
We responded:
"Thanks so much for the 5 star review Kaitlyn! We appreciate you allowing us to take care of your insurance! Welcome to our agency!"
Profile photo of Robert West

Robert West

September 9, 2026

5  out of  5
rating by Robert West
"Went in to discuss my policies and Chang auto bank draft. Hailey took very good care of my wishes. Great group to work with. Thank you Brian and State Farm for all their help over the years, it is very much appreciated!"
We responded:
"Thank you for the kind review! We’re happy to hear Hailey provided excellent service while setting up your auto bank draft. We appreciate your trust, and we’re grateful for your continued support!"
Profile photo of brandon haskins

brandon haskins

September 9, 2026

5  out of  5
rating by brandon haskins
"Teresa was hands down the best insurance agent we have EVER dealt with. She broke every thing down for us and explained the coverage on both policies we recieved and the prices we exceptional! We ended up saving well over $2,000 a year by switching to State Farm. If you want to save money and deal with someone who actually cares, call Teresa!!"
We responded:
"Thank you for your wonderful review! We’re truly glad to hear Teresa was able to clearly explain both policies and help you find great coverage at an amazing price. Saving over $2,000 a year is such a fantastic result—and it means a lot that you felt she genuinely cared. If you ever need anything in the future, we’re here to help!"
Profile photo of Dillon White

Dillon White

September 8, 2026

5  out of  5
rating by Dillon White
"Made me feel like I’d been a customer with them for years, very helpful and great customer service!"
We responded:
"Thank you so much for your kind review! We’re thrilled you felt so welcomed—our goal is to make every customer feel like family. We’re glad you received helpful service, and we really appreciate your support!"
Profile photo of Elaine Berry

Elaine Berry

September 8, 2026

5  out of  5
rating by Elaine Berry
"Hailey very helpful"
We responded:
"Thanks for taking the time to leave a nice review! We’re so glad Hailey was able to help—your feedback means a lot!"
Profile photo of Susie Crosby

Susie Crosby

September 4, 2026

5  out of  5
rating by Susie Crosby
"Melissa was very helpful and was so kind to help me with switching out my insurance from my car to my truck. I needed it done that day and she went above and beyond to get it done for me. I highly recommend her for all your questions and insurance needs!"
We responded:
"Thank you for your kind review! We’re thrilled to hear that Melissa was able to help you switch your insurance from your car to your truck so quickly—and that she went above and beyond to get it done the same day. We truly appreciate your recommendation and are here whenever you need anything else!"
Profile photo of l c

l c

September 2, 2026

5  out of  5
rating by l c
"Melissa with Brian Maddox’s State Farm office helped me with quotes over the phone. I sent pictures via text and she responded very quickly. I already have home and auto with them. I highly recommend this agent , and Melissa. They will take good care of you !"
We responded:
"Thank you so much for the kind words and 5 star review! I’m so glad we were able to help you get the coverage that you needed. My team and I look forward to taking care of you!"
Profile photo of Madison Van Tassell

Madison Van Tassell

September 2, 2026

5  out of  5
rating by Madison Van Tassell
"Melissa is by far the best agent! She has taken care of my parents and my self for many years and now she’s taking care of my fiance and I! She’s always quick with her responses and helping us out with anything we need! 10/10 recommend!"
We responded:
"Thank you for taking the time to leave this review! Melissa is passionate about providing great service, and we’re thrilled to hear how well she’s supported you, your parents, and now your fiancé and you. We’re always here if you need anything—thank you again for the recommendation!"
Profile photo of nikkie decker

nikkie decker

September 2, 2026

5  out of  5
rating by nikkie decker
"I had question and Hailey explained it well!"
We responded:
"Thank you for the 5-star review! We’re glad Hailey was able to help answer your question and explain everything clearly. We appreciate you!"
Profile photo of Angela Yates

Angela Yates

September 1, 2026

5  out of  5
rating by Angela Yates
"Ms. Melissa L. Reynolds has been our agent of contact for many years. Her consistency of work ethic is outstanding! Having someone who knows me by name, and keeps their word, by carrying out what they said they would do, is gold."
We responded:
"Thank you for your thoughtful review! We’re truly grateful for your long-time trust and for sharing what Melissa means to you. It’s wonderful to hear that her consistency, follow-through, and the personal attention she provides have made such a difference over the years. We’re lucky to have you as a State Farm customer—thank you again!"
Profile photo of T J

T J

September 1, 2026

4  out of  5
rating by T J
"Melissa set up a new policy for my mom and did a great job! Thanks so much."
We responded:
"Thank you for the kind review! We’re happy Melissa was able to help with your mom’s new policy and make the process smooth. We appreciate y'all!"
Profile photo of Terre McCord

Terre McCord

September 1, 2026

5  out of  5
rating by Terre McCord
"I appreciated Hailey's quick response to my call and updating information for me and offering other services if I needed them."
We responded:
"Thank you so much for your kind review! We’re glad Hailey was quick to respond, helped update your information, and let you know about other services you may need. We truly appreciate you choosing State Farm!"
Profile photo of Tim Moreland

Tim Moreland

September 1, 2026

5  out of  5
rating by Tim Moreland
"I called this morning and Hailey was most helpful and she explained everything perfectly. Thanks State !Farm"
We responded:
"Thank you for the 5-star review! We’re glad Hailey was able to help and explain everything clearly when you called this morning. We appreciate your support and are here for you anytime—thanks for choosing State Farm!"
Profile photo of Susan Layrock

Susan Layrock

September 1, 2026

5  out of  5
rating by Susan Layrock
"Hailey was so kind to explain to me, that this was not a scam that we opened on our phones! She was friendly, and I am so glad that she came to work yesterday!"
We responded:
"Thank you for the kind review! We’re glad Hailey was able to explain everything clearly and reassure you that these dividend payments are legitimate. It means a lot that you felt supported—our team is grateful you reached out!"
Profile photo of Sherry Harrison

Sherry Harrison

August 31, 2026

5  out of  5
rating by Sherry Harrison
"Our experience of searching for home and auto insurance was daunting until we met Teresa at State Farm. She helped us get what we needed and explained things where we could understand efficiently. We switched to State Farm. Now we have convenient local representatives."
We responded:
"Thank you so much for your review! We’re really glad Teresa could make your home and auto insurance search feel less daunting and help you find the coverage you needed. We truly appreciate your switch to State Farm—and we’re excited to support you with convenient local service!"
Profile photo of Wayne Milner

Wayne Milner

August 31, 2026

5  out of  5
rating by Wayne Milner
"Teresa, at Brian Maddox Insurance Agency in Searcy, did a fantastic job helping me get the insurance I need plus at a great price. She was very friendly and helpful."
We responded:
"Thank you for the great review! We’re so happy to hear that Teresa was able to help you find the insurance you needed at a great price. We’ll be sure to share your kind words with her—she’ll love knowing it made a difference!"
Profile photo of Teresa Hanney

Teresa Hanney

August 31, 2026

5  out of  5
rating by Teresa Hanney
"Teresa was great to work with. She made sure that I received the best quote."
We responded:
"Thank you for your wonderful review! We’re thrilled to hear that Teresa was great to work with and made sure you received the best quote. We truly appreciate your kind words and the opportunity to help you!"
Profile photo of Dakota Ellis

Dakota Ellis

August 19, 2026

5  out of  5
rating by Dakota Ellis
"Leslie was very helpful in helping us get insurance coverage. We were covered same day with a competive quote. Reccomend!"
We responded:
"Thank you for the great review! We’re thrilled to hear Leslie was able to help you get coverage quickly—and that you were covered the same day with a competitive quote. We truly appreciate your recommendation!"
Profile photo of Karen Gardener

Karen Gardener

August 19, 2026

5  out of  5
rating by Karen Gardener
"State Farm in searcy is the go to place for all your insurance needs with Hailey and Brian Maddox very family friendly"
We responded:
"Thank you so much for the wonderful review! We’re so happy to hear you feel confident in choosing State Farm in Searcy—and that Hailey has made it a friendly, family-first experience for you. We truly appreciate your trust and support!"
Profile photo of Brittany Cook

Brittany Cook

August 19, 2026

5  out of  5
rating by Brittany Cook
"They were very nice and answered the questions I needed answered!"
We responded:
"Thank you for your kind review! We’re glad we were able to answer the questions you had and that the process was helpful. We appreciate your trust in our team!"
Profile photo of Nichole Johns

Nichole Johns

August 15, 2026

5  out of  5
rating by Nichole Johns
"Hailey has helped me multiple times. She is so sweet, helpful, and explains things well. Anytime I have a question or a problem I know i can count on her. Thanks for all you do."
We responded:
"Thank you for your kind review. We’re thrilled to hear Hailey has been able to help you multiple times—and that you feel supported with her friendly attitude and clear explanations. We really appreciate your trust and your recognition of all her hard work. Thanks again!"
Profile photo of Misty Goss

Misty Goss

August 12, 2026

5  out of  5
rating by Misty Goss
"Hailey was fantastic today. She listened to my dilemma and had my issue solved within minutes! Ive been with Brian Maddox's team for years and have always been treated respectfully. They are efficient and reliable! Very happy with this service."
We responded:
"Thank you for your thoughtful review! We’re thrilled to hear Hailey listened to your concerns and had your issue resolved within minutes. It also means a lot to know you’ve been with our team for years and have always felt respected—your continued trust is greatly appreciated. We’ll be sure to share your kind words with Hailey and the team. Thanks again for choosing us!"
Profile photo of Cody Nation

Cody Nation

August 12, 2026

5  out of  5
rating by Cody Nation
"Ms. Melissa made my bond process so much easier"
We responded:
"Thank you for the 5-star review—I'm glad Melissa was able to make your bond process easier. We truly appreciate your feedback!"
Profile photo of Love Bug

Love Bug

August 12, 2026

5  out of  5
rating by Love Bug
"Melissa was a huge help and was super nice! She explained everything so wonderfully and was just the best! My favorite insurance lady by far!!"
We responded:
"Thank you for your wonderful review! We’re thrilled to hear Melissa was a huge help and that she took the time to explain everything clearly. Your kind words truly mean a lot—we’ll be sure to share this with her."