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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Janell Moise

November 6, 2025

5  out of  5
rating by Janell Moise
"Can’t share enough of how pleasant and easy moving our stuff to State Farm has been! MELISSA REYNOLDS at Brian Maddox’s office is WONDERFUL! If you need someone who is knowledgeable, friendly, personable & efficient then you need to contact her! She took her time with us and was extremely patient while we got everything tweaked how we needed. 100/100 recommend this office. I can call or email her at anytime and she will get me whatever is needed."
We responded:
"So wonderful to hear of your postive experience in our office with Melissa! We look forward to taking care of you and your family!!"
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mike roetzel

November 6, 2025

5  out of  5
rating by mike roetzel
"Melissa Reynolds is the best in the business! She goes above and beyond for her customers! I have had state farm insurance since 1991."
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Jim Shelton

November 5, 2025

5  out of  5
rating by Jim Shelton
"Asked for detailed quotes. They were provided in a timely manner. Compared with other quotes and chose State Farm. Went to the office to get coverage. Quick and smooth."
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Danny Spears

November 5, 2025

5  out of  5
rating by Danny Spears
"Ms.pegge did an outstanding job today I got all my questions answered. Great visit."
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Rachel Hastings

November 5, 2025

5  out of  5
rating by Rachel Hastings
"Melissa Reynolds is the best, always helpful and goes above and beyond for my family."
We responded:
"Thank you, Rachel! I'm so happy to know you've been with us for several years and that Melissa has been your go-to for any questions. She truly does an outstanding job! We're here for any future needs you may have."
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Teresa Pratt

November 5, 2025

5  out of  5
rating by Teresa Pratt
"Melissa Reynolds went far above to help me, anytime I needed her she was there and one of the sweetest ladies in the office, and Brian Maddox I will always use your services mainly because of pricing and I feel comfortable at your office but some how Melissa Reynolds makes me feel special."
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Ellis Rampy

November 5, 2025

5  out of  5
rating by Ellis Rampy
"Melissa and the State Farm team are fantastic to work with! It’s always an easy experience with great communication. Can’t recommend them enough!"
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Randy English

November 5, 2025

5  out of  5
rating by Randy English
"Melissa and Peggy were very helpful with our bond insurance. We highly recommend paying them a visit."
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Mickayla Crisler

November 5, 2025

5  out of  5
rating by Mickayla Crisler
"State Farm has always handled all business I’ve bright them exquisitely. I always call for Melissa Reynolds specifically by name, she’s the girl that keeps me taken care of!!"
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Tommy Whittington

October 29, 2025

5  out of  5
rating by Tommy Whittington
"Peggy has always has took care of the problem with insurance, great service!!!!"
We responded:
"Thanks Tommy! We appreciate your business and continued trust in our agency!"
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Devin Ramer

October 29, 2025

5  out of  5
rating by Devin Ramer
"I recently had a car accident and Melissa Reynolds made the whole claims process go smoothly. Great representative and great service. Thank you Melissa"
We responded:
"Thank you so much Devin for your kind words and 5 star rating! We’re thrilled to hear that your claim experience was smooth and satisfactory. Providing excellent service and support to our clients is our top priority, and your feedback means a lot to our team. If you ever need assistance in the future, don’t hesitate to reach out. We appreciate your trust in us!"
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Tori Edwards

October 21, 2025

1  out of  5
rating by Tori Edwards
"Every single time my husband goes in this place they set our insurance at one thing and then the next month it shoots up to something else. These people con you with a good price to reel you in then jack the price. Every person in the place will tell you something different. No integrity. We will never use them again and we can’t wait to switch from these liars."
We responded:
"Hey Tori, I'm sorry to hear about your experience but I think you may have us mistaken with another office. We have looked in several different places and do not show you as a customer with our agency. It is possible that you are with another agent in town. There are 5 agents in our town. I'd be happy to discuss this with you and see where your current insurance policies are. My team and I go above and beyond to help our customers and get their questions answered. In fact, we were just voted Best Insurance Agency in Searcy for the 6th year in a row. Please give me a call to discuss. Thanks! * NOTICE: THIS REVIEW HAS BEEN REPORTED TO GOOGLE *"
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Denisse Robertson

October 11, 2025

5  out of  5
rating by Denisse Robertson
"Came in looking for home insurance for my new house and left so relieved and satisfied with the insurance quote I received. Melissa was so down to earth and very knowledgeable. I look forward to continuing business with them."
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Gina Smith

August 12, 2025

5  out of  5
rating by Gina Smith
"I absolutely love Melissa Reynolds!!!! She works so hard for my family on our life, home and auto insurances. Her attitude is amazing and she makes me feel comfortable asking all my crazy questions. She makes me feel more like family than a customer."
We responded:
"Thanks so much for the 5 star review Gina! Melissa loves taking care of our customers! We appreciate your business!"
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Steven Robinson

July 29, 2025

5  out of  5
rating by Steven Robinson
"Teresa was great. She was friendly and got me a good quote fast."
We responded:
"Thank you for your review, Steven! I'm happy to hear that Teresa provided you with friendly and efficient service. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
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Mary Griffith

July 23, 2025

5  out of  5
rating by Mary Griffith
"I hate to see Peggy leave. We've been with her for a long time."
We responded:
"Thank you for your feedback, Mary. I understand how much Peggy meant to you and many of our customers. We're committed to maintaining the same level of service and support you’ve come to expect. If there's anything you need, feel free to reach out!"
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Buzz Boozy

July 21, 2025

5  out of  5
rating by Buzz Boozy
"Best insurance company and staff in town"
We responded:
"Buzz, thank you for your fantastic feedback! I'm happy to know you consider us the best in town. Our team is dedicated to providing top-notch service, and your words mean a lot to us. Let us know if there's anything else we can do for you!"
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Kylee

July 16, 2025

5  out of  5
rating by Kylee
"My grandparents have used state farm for 30 years, and I've always heard good things about them from my grandparents. I've started using them when I started driving and I have really appreciated all their help!"
We responded:
"Thank you for your review, Kylee. I'm happy to hear that your family has had such a positive experience with us over the years, and I'm glad we could assist you as well. If you ever need anything or have questions, feel free to reach out. Thanks for choosing us!"
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Melissa Porter

June 26, 2025

5  out of  5
rating by Melissa Porter
"Leslie and Peggy are the best and so helpful!! Couldn't ask for anyone as nice and helpful as them!"
We responded:
"Thank you for your review, Melissa! I'm happy to hear that Leslie and Peggy were able to assist you so well. Our team is dedicated to providing the best service possible. Let us know if there's anything else we can do for you!"
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Tammy Garrett

May 28, 2025

5  out of  5
rating by Tammy Garrett
"I have been with Brian and the team for many years, they are home to me....... Much ❤️ to them. Mrs. Peggy is a sweetheart....she helps me all the time.... You gotta see Mrs.Peggy for all your ins needs. Shout out to Melissa......you rock girl!"
We responded:
"Thank you for the 5-star review Tammy! We appreciate you letting us take care of your insurance needs!"
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Jeanie Peppers

May 28, 2025

5  out of  5
rating by Jeanie Peppers
"Very prompt and courteous today! Laurel and Leslie!"
We responded:
"Thank you, Jeanie, for your kind words! I'm glad to hear that Laurel and Leslie provided you with prompt and courteous service. We're here to assist with any of your insurance needs, so feel free to reach out anytime!"
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Don Ripka

May 21, 2025

5  out of  5
rating by Don Ripka
"Ms Peggy was extremely helpful and has always been! She has been patient and very informative. Brian has some good help !"
We responded:
"Hey, Don! Thanks for letting us know that Peggy has been patient and informative throughout your experience. She’s a valuable part of the team, and I’m glad you’ve had such solid support. "
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Dee Williams

May 16, 2025

5  out of  5
rating by Dee Williams
"Always has the answer- ready to help"
We responded:
"Thank you, Dee, for your wonderful feedback! I'm glad to know that our team is always ready to assist and provide the answers you need. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Mary Chapman

May 15, 2025

5  out of  5
rating by Mary Chapman
"Staff is kind and courteous and always gets me seen as soon as possible even Mr. Maddox himself jumps in to help."
We responded:
"Thank you, Mary, for sharing your experience! I'm glad to hear that our team's kindness and prompt service have made a positive impression. It's wonderful to know that even I could assist you personally. If you ever need anything else, please feel free to reach out."
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DENISE BINGHAM

May 13, 2025

5  out of  5
rating by DENISE BINGHAM
"Peggy provided great service with a great depth of knowledge. Always a friendly face. Brian isn't paying her nearly enough."
We responded:
"Thank you, Denise, for sharing your thoughts! I'm glad to hear that Peggy's service and expertise made such a positive impact. Her friendly demeanor is indeed a wonderful asset to our team."