State Farm® Insurance Agent Brian Maddox

"I was with them for years and never missed a payment. Then my mom and sister get a letter in the mail saying they canceled their insurance 3 months earlier because my mom had got a DUI a few years earlier. I had to call down there and ask and mine was canceled too and i didnt get a letter, a call, nothing. My record was clean. I was still going in and making payments those 3 months and no one said anything and they refused to give back the money I had been paying them even though I wasn't covered. Thank god I didnt get in a wreck or pulled over!"

"Because of inflation our home was way under-covered after a total loss house fire. Brian worked with me, the builder, and State Farm to get us covered completely! I have had other claims in the past that we seamless and easy. I am so glad I am with Brian Maddox and State Farm!"

"Brian Maddox was beyond helpful and attentive with not only the insurance details we had to figure out, (when we had 3 freezing pipes above our kitchen from an arctic blast that came through our area on Christmas Eve) but he also knew we were new to the area, and helped us find professionals to put our house back together again. In addition, he would check in frequently on the progress being made and push to make things happen as quickly as possible for us. I can confidently say we have never experienced the sincerity and quality of service we experienced with Brian during this difficult time. I couldn’t recommend him more! Thank you for everything Brian!"

"Brian and his team were absolutely incredible during an extremely trying time for my family. When the 2022 Christmas flash freeze occurred our home had over 12,000 gallons of water descend onto our 1st floor. Brian was onsite the same day that the misfortune occurred. Brian was available for phone calls throughout the process and communicated extremely well in the following months. As I am sure with any claim there were hiccups outside of his control, but Brian truly served as an advocate to make sure we were taken care. Brian was also extremely helpful in helping push through the claim despite the slow nature of the process. I would highly recommend Brian and his team for your home insurance needs!"

"Update: They have all of my information corrected! I really do love this place!!! Thank you everyone!!! Only reason I don't give 5 stars is because I keep being put in a household belonging to my ex husbands family but I'm starting to wonder if that's not their doing (my ex and some of his family/friends are nuts) because I've called and addressed this with them SEVERAL times over the past 2 years or so now and even received the correct statement and household at one point before it mysteriously was changed back to their household. I actually just recently went through this again, paid my bill, and received papers with the incorrect name and such. Aside from that this place is amazing. I get full coverage with a ton of extras for several hundred less than anyone else offered. I don't remember exact prices as it was several years ago that I started using them but I was a single mother of 2 with hardly any income and chose them over everyone else when all my requirement was was to be the cheapest. They blew me away with everything else they also offered me. Plus the employees are great. They're always respectful, nice, and understanding, even with me calling every few months to address the name change. If my name and house are corrected and stay corrected then I will change my rating to 5 stars."

"I've been a client of State Farm for about 21 years and Bryan Maddox in Searcy around 15 years ... I've always received Great Customer Service and having been an Insurance Agent myself for 40 years I know what Good Customer Service is. Recently my Agent Melissa Reynolds went beyond the "Call of Duty" in searching out a situation and finding something that I would have never known which resulted in a change in my policy and a REFUND ... That's what I call an Agent who takes their Work Seriously and it's more than "Juat a Job" ... I'm Thankful for people I'm associated with like Melissa ... You’re the BEST ... THANK YOU 😊"

"Brian, his entire team, and State Farm are all great! Whenever I have an insurance need, they take time to discuss the issue and explain what options are available to me. They genuinely care about all of their customers and go the extra mile to help. Recently while traveling, we had a rock hit our windshield. I didn't think anything of it at the time but over a few months the crack kept getting larger. I emailed Brian and asked some questions and he informed me of my options and he took care of everything and I had an appointment with a local repair shop by mid-morning. Honest, kind, caring, and so very helpful. Thank you Brian!!"