State Farm® Insurance Agent Brian Maddox
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
jennifer Santos
February 10, 2026
5
out of
5
rating by jennifer Santos
"I can't imagine doing business with anyone else! Brian and his team have went above and beyond to take care of all our insurance needs for years. Now our kids are using them for their insurance needs to. We know they are being taken care of by the very best!"
We responded:
"Hey Jennifer! Thank you so much for the review! We appreciate the 5 star rating! It is so awesome to see 2nd generation customers from our existing customers! Taking care of families is what we are all about!"
Tami Baxter
February 4, 2026
5
out of
5
rating by Tami Baxter
"I bought life insurance today thru Mrs Peggy at State Farm with Brian Maddox ! They are so caring really a wonderful family company. Thanks for always being there for me 😊"
Christin Williams
February 3, 2026
5
out of
5
rating by Christin Williams
"I have been with State Farm for years now and they have absolutely been amazing! Everytime I have an issue or an inquiry Melissa Reynolds has done amazing to help me get what I need! All the way from quotes to bill adjustments to insurance advice. I absolutely love working with her when I need help and she's overall and amazing character! She is by far the best agent I've ever had contact with regarding my insurance and because of her I will continue my support with her agency!"
We responded:
"Thank you so much for the kind review! We appreciate your loyalty as a customer and continued support of our agency! Thanks for the 5 stars!"
Denetria Rettig
February 2, 2026
5
out of
5
rating by Denetria Rettig
"Everyone is so nice and helpful. Melissa is the best! We have been using Brian Maddox since 2008 and they are the best!"
We responded:
"Denetria, thank you so much for taking the time to provide feedback on how we are doing! We appreciate your business! Thank you for your review and 5 star rating!"
Jennifer McIntosh
January 16, 2026
5
out of
5
rating by Jennifer McIntosh
"Go see Melissa for all your needs questions or concerns she is the best"
We responded:
"Jennifer, thank you so much for the kind words and 5 stars! I’m glad Melissa takes great care of you! We’re always happy to help and truly appreciate you choosing our agency."
Paul Gourley
January 14, 2026
5
out of
5
rating by Paul Gourley
"Melissa helped me transfer my policies from Missouri to Arkansas where I've moved. She has been such a pleasure to work with. She had quite a bit of work to do as I was adding and removing policies left and right. She made sure to explain everything and be sure I got the coverage I need. I picked the insurance office to use for my needs. Thanks Melissa"
We responded:
"Thanks for the kind words about Melissa! We appreciate you taking the time to leave us such a great review! Our team is committed to providing excellent customer service, and your feedback means alot!"
Charles Greer
January 14, 2026
5
out of
5
rating by Charles Greer
"Melissa takes care of me every time I come in or call but so does all the others"
We responded:
"Thank you for the 5 star review Charles! We truly appreciate your trust in our agency and are grateful for the opportunity to help with your insurance needs."
Christy Ramsey
January 5, 2026
5
out of
5
rating by Christy Ramsey
"Melissa is amazing to work with! Always quick to respond and has helped me with insurance on several different things. I truly appreciate how dependable and helpful they all are."
We responded:
"Thank you for the kind words Christy! Customer service is our priority and we are so thankful for your continued trust in us. We appreciate the 5 star review!"
Tim Pearson
January 5, 2026
5
out of
5
rating by Tim Pearson
"Mellisa was very helpful in getting my insurance set up on my new truck."
We responded:
"Hey Tim, thanks so much for taking time to leave us a review! So glad that Melissa was able to assist you with your new truck! She loves taking care of our customers!"
Jennifer Clark (Britton/Hughes)
January 2, 2026
5
out of
5
rating by Jennifer Clark (Britton/Hughes)
"Every time I have ever had to deal with insurance it has always been pleasant and they always are willing to help in any way they can!! I LOVE my insurance people!!! Thank you Brian Maddox State Farm, special Thank You to Mellissa Reynolds!"
We responded:
"We love happy customers! Thanks so much for the review and we appreciate your business!"
Michael McSpadden
December 2, 2025
5
out of
5
rating by Michael McSpadden
"Melissa is always a great help!"
We responded:
"Thank you for taking the time to leave us a review! We are glad that Melissa has been able to assist you with your insurance needs! We appreciate the 5 star rating!"
Susie Clairday
December 2, 2025
5
out of
5
rating by Susie Clairday
"I have a long history with State Farm and am very happy with the service Brian’s office provides. Peggy has always been my go to person and has taken care of all my insurance needs! She’s very easy to talk to and has many years experience with State Farm."
We responded:
"We appreciate your business Susie and thank you for your loyalty to our agency and State Farm! Peggy has been providing "good neighbor" service for a long time! Thanks for the 5 star review!"
Darci Barber
December 1, 2025
5
out of
5
rating by Darci Barber
"Couldn’t reccomend enough Brian and Melissa enough. Quick quote and insurance coverage within hours of request! Thank you!!"
We responded:
"We are so excited to have you as a customer in our agency! Thanks so much for the 5 star review!"
doc
December 1, 2025
1
out of
5
rating by doc
"I wouldn't trust them and if you do use them watch what they do"
We responded:
"UPDATE: We have received no response from this individual regarding his review. We also are fairly confident that this is not a customer of our agency. Based on his other negative reviews of local business, we can only conclude that this was a random spam review. It has been reported to Google. Hello Doc, we would be interested in hearing more about your specific situation to help better understand your comment. Our team has over 90 years of insurance experience and are dedicated in making sure our customers are taken care of with the utmost integrity. Thanks and have a great day! We look forward to hearing from you."
Alvaro Díaz
November 18, 2025
5
out of
5
rating by Alvaro Díaz
"State Farm takes good care of our policies! Thank you Peggy Sullivan!"
We responded:
"We appreciate your business Alvaro and thanks for the great review! Peggy loves serving our customers and making sure they are taken care of!"
bmwdave44
November 18, 2025
5
out of
5
rating by bmwdave44
"Melissa Reynolds Has a Great attention to detail. She always is super helpful and prepared to handle all of my insurance needs. I love her proactive approach!"
We responded:
"Thank you for taking the time to send us feedback! We are so glad you had great customer service experience with Melissa! Thank you for the 5 star rating!"
Mandy Taylor
November 18, 2025
5
out of
5
rating by Mandy Taylor
"Recently made a claim at Brian Maddox State Farm. Thankful for Peggy Sullivan who was a big help."
We responded:
"I'm so glad to hear about your positive experience with Peggy! We appreciate your loyalty to our agency and to State Farm! "
james simkins
November 17, 2025
5
out of
5
rating by james simkins
"They’re great"
We responded:
"Thank you James! Our team strives to live up to our "good neighbor" reputation every day! We appreciate you and thanks for the 5 star review!"
Cheyenne Kennedy
November 12, 2025
5
out of
5
rating by Cheyenne Kennedy
"Melissa was excellent to work with. She was very informative and patient with the problems that we ran into."
We responded:
"Thank you so much for the review Cheyenne! I'm so glad that Melissa was able to help you! Our agency strives to provide our customers with the best experience possible! We appreciate your business and the 5 star rating!"
Donna Chandler
November 12, 2025
5
out of
5
rating by Donna Chandler
"Brian Maddox-State Farm Insurance is a good insurance agency. Anytime I need service or assistance, Melissa Reynolds is always willing and able to take care of my need."
We responded:
"Thank you Donna for the kind remarks about our agency and your experience with Melissa! We appreciate your business and taking the time to provide us with feedback! Thank you for the 5 star review!"
Christina Richey
November 10, 2025
5
out of
5
rating by Christina Richey
"I really appreciate Melissa for helping me with my insurance."
We responded:
"Thank you for taking the time to review our agency Christina! We love helping our customer and making sure they are taken care of. We appreciate your business!"
Melissa Blood
November 10, 2025
5
out of
5
rating by Melissa Blood
"I would just like to say that I was very impressed with the way Teresa Mason handled all my insurance business. It was so pleasant and easy, you don’t find that just anywhere. I am so thankful that I have made the move to State Farm and that Teresa Mason is handling all my insurance needs. All I have to do is ask her to do something for me and she gets it done. What an amazing asset to your company."
We responded:
"We are so thrilled that you had such an amazing experience with Teresa at our office! Thank you for choosing State Farm and we look forward to serving you! We appreciate the 5 star review!"
Janell Moise
November 6, 2025
5
out of
5
rating by Janell Moise
"Can’t share enough of how pleasant and easy moving our stuff to State Farm has been! MELISSA REYNOLDS at Brian Maddox’s office is WONDERFUL! If you need someone who is knowledgeable, friendly, personable & efficient then you need to contact her! She took her time with us and was extremely patient while we got everything tweaked how we needed. 100/100 recommend this office. I can call or email her at anytime and she will get me whatever is needed."
We responded:
"So wonderful to hear of your postive experience in our office with Melissa! We look forward to taking care of you and your family!!"
mike roetzel
November 6, 2025
5
out of
5
rating by mike roetzel
"Melissa Reynolds is the best in the business! She goes above and beyond for her customers! I have had state farm insurance since 1991."
We responded:
"Thank you for your loyalty Mike! We appreciate your continued trust in our agency and State Farm!"
Jim Shelton
November 5, 2025
5
out of
5
rating by Jim Shelton
"Asked for detailed quotes. They were provided in a timely manner. Compared with other quotes and chose State Farm. Went to the office to get coverage. Quick and smooth."
We responded:
"So glad that Teresa was able to to get your insurance switched over to State Farm. We look forward to taking care of you! Thanks for the 5⭐️ review!"