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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Christy Carpenter

September 14, 2023

5  out of  5 rating by Christy Carpenter
"A family member recommended this place. They saved me $152 a month AND I have a lower deductible! Great service as well."

DoodleBob Bingham

June 26, 2023

1  out of  5 rating by DoodleBob Bingham
"I was with them for years and never missed a payment. Then my mom and sister get a letter in the mail saying they canceled their insurance 3 months earlier because my mom had got a DUI a few years earlier. I had to call down there and ask and mine was canceled too and i didnt get a letter, a call, nothing. My record was clean. I was still going in and making payments those 3 months and no one said anything and they refused to give back the money I had been paying them even though I wasn't covered. Thank god I didnt get in a wreck or pulled over!"

Justin Overstreet

April 12, 2023

5  out of  5 rating by Justin Overstreet
"Peggy has always been on top of what would benefit me best. I trust and honor her for her hard work and attention to detail. She goes above and beyond to make you comfortable"

Kristin Young

April 11, 2023

5  out of  5 rating by Kristin Young
"Peggy is my go-to for any insurance, or insurance related questions. She goes above & beyond to help me through any obstacle. Brian Maddox State Farm is the best & so is Peggy!"

Rigel Page

March 24, 2023

5  out of  5 rating by Rigel Page
"Because of inflation our home was way under-covered after a total loss house fire. Brian worked with me, the builder, and State Farm to get us covered completely! I have had other claims in the past that we seamless and easy. I am so glad I am with Brian Maddox and State Farm!"

Rhon Mohr

March 22, 2023

5  out of  5 rating by Rhon Mohr
"Been using Brian Maddox State farm insurance for years. Don't plan on going anywhere else 😃"

Kara Hodges (Kara Hodges)

March 18, 2023

5  out of  5 rating by Kara Hodges (Kara Hodges)
"Brian Maddox was beyond helpful and attentive with not only the insurance details we had to figure out, (when we had 3 freezing pipes above our kitchen from an arctic blast that came through our area on Christmas Eve) but he also knew we were new to the area, and helped us find professionals to put our house back together again. In addition, he would check in frequently on the progress being made and push to make things happen as quickly as possible for us. I can confidently say we have never experienced the sincerity and quality of service we experienced with Brian during this difficult time. I couldn’t recommend him more! Thank you for everything Brian!"

Winter Belle

March 4, 2023

5  out of  5 rating by Winter Belle
"They whole crew are so sweet and so helpful. Especially the guy that bes upfront, Mr. Brian, and Miss Melissa."

Dakota Ellis

March 2, 2023

5  out of  5 rating by Dakota Ellis
"Brian and his team were absolutely incredible during an extremely trying time for my family. When the 2022 Christmas flash freeze occurred our home had over 12,000 gallons of water descend onto our 1st floor. Brian was onsite the same day that the misfortune occurred. Brian was available for phone calls throughout the process and communicated extremely well in the following months. As I am sure with any claim there were hiccups outside of his control, but Brian truly served as an advocate to make sure we were taken care. Brian was also extremely helpful in helping push through the claim despite the slow nature of the process. I would highly recommend Brian and his team for your home insurance needs!"

Vern McPherson

August 17, 2022

5  out of  5 rating by Vern McPherson
"Awesome people to work with!"

Douglas Duncan

August 1, 2022

5  out of  5 rating by Douglas Duncan
"Brian and all the members of his team have always treated me like I was one of their family. Respect, communication, personal service to my complete satisfaction."

Brandi Taylor

July 29, 2022

5  out of  5 rating by Brandi Taylor
"Great service! Way cheaper for me than the other places I checked out. I have had several things happen to my 2 vehicles and state Farm has always been right on top of it to help me out as quickly as possible."

kathy greenman

July 28, 2022

5  out of  5 rating by kathy greenman
"Anytime I reach out to Brian or a member of his team with questions and/or any needs, a response is quickly forthcoming. And, I have used all modes of communications, email, telephone, and walk-in (such as today). Today, Peggy assisted me. . Thank you, Peggy!"

Amy Myers

July 26, 2022

5  out of  5 rating by Amy Myers
"Appreciate this guy and his team so very much. Thanks for always taking care of us. Awesome Team with an awesome leader. Thanks Brian Maddox"

Jennifer Holt

July 25, 2022

5  out of  5 rating by Jennifer Holt
"Love my State Farm Agency! They have ALWAYS been an excellent asset! Been a customer for over 20 years!"

Varonica Ramsey

July 19, 2022

5  out of  5 rating by Varonica Ramsey
"Update: They have all of my information corrected! I really do love this place!!! Thank you everyone!!! Only reason I don't give 5 stars is because I keep being put in a household belonging to my ex husbands family but I'm starting to wonder if that's not their doing (my ex and some of his family/friends are nuts) because I've called and addressed this with them SEVERAL times over the past 2 years or so now and even received the correct statement and household at one point before it mysteriously was changed back to their household. I actually just recently went through this again, paid my bill, and received papers with the incorrect name and such. Aside from that this place is amazing. I get full coverage with a ton of extras for several hundred less than anyone else offered. I don't remember exact prices as it was several years ago that I started using them but I was a single mother of 2 with hardly any income and chose them over everyone else when all my requirement was was to be the cheapest. They blew me away with everything else they also offered me. Plus the employees are great. They're always respectful, nice, and understanding, even with me calling every few months to address the name change. If my name and house are corrected and stay corrected then I will change my rating to 5 stars."

Michael Johnson

June 29, 2022

5  out of  5 rating by Michael Johnson
"I've been a client of State Farm for about 21 years and Bryan Maddox in Searcy around 15 years ... I've always received Great Customer Service and having been an Insurance Agent myself for 40 years I know what Good Customer Service is. Recently my Agent Melissa Reynolds went beyond the "Call of Duty" in searching out a situation and finding something that I would have never known which resulted in a change in my policy and a REFUND ... That's what I call an Agent who takes their Work Seriously and it's more than "Juat a Job" ... I'm Thankful for people I'm associated with like Melissa ... You’re the BEST ... THANK YOU 😊"

Todd Miller

June 22, 2022

5  out of  5 rating by Todd Miller
"Always very courteous, helpful, and caring!"

John Boone

June 15, 2022

5  out of  5 rating by John Boone
"Brian, his entire team, and State Farm are all great! Whenever I have an insurance need, they take time to discuss the issue and explain what options are available to me. They genuinely care about all of their customers and go the extra mile to help. Recently while traveling, we had a rock hit our windshield. I didn't think anything of it at the time but over a few months the crack kept getting larger. I emailed Brian and asked some questions and he informed me of my options and he took care of everything and I had an appointment with a local repair shop by mid-morning. Honest, kind, caring, and so very helpful. Thank you Brian!!"

Tracie Stilwell

June 10, 2022

5  out of  5 rating by Tracie Stilwell
"The staff is wonderful and quick to respond to whatever you need."

robin long

June 9, 2022

5  out of  5 rating by robin long
"We are so happy with Brian Maddox and his team at State Farm, they are so helpful and go beyond of what is ask. They take care of our needs, and have the best rates!!!"

Cameron Foust

June 9, 2022

5  out of  5 rating by Cameron Foust
"Awesome customer service! Kristy answers all of my questions whether it’s about my policy or a new one!"

Libby Shivers

June 1, 2022

5  out of  5 rating by Libby Shivers
"Melissa is the best! She immediately answers me back, with answers to my questions. And gets what I need done, quickly. They are all very kind and helpful!"

Lyndsey Smith

May 26, 2022

5  out of  5 rating by Lyndsey Smith
"Brian Maddox and his office are the most prompt, professional, helpful and courteous office I have worked with, highly recommend!"

jennifer Santos

May 26, 2022

5  out of  5 rating by jennifer Santos
"I can't imagine doing business with anyone else! Brian and his team have went above and beyond to take care of all our insurance needs for years. Now our kids are using them for their insurance needs to. We know they are being taken care of by the very best!"