State Farm® Insurance Agent Brian Maddox

"Brian and his team were absolutely incredible during an extremely trying time for my family. When the 2022 Christmas flash freeze occurred our home had over 12,000 gallons of water descend onto our 1st floor. Brian was onsite the same day that the misfortune occurred. Brian was available for phone calls throughout the process and communicated extremely well in the following months. As I am sure with any claim there were hiccups outside of his control, but Brian truly served as an advocate to make sure we were taken care. Brian was also extremely helpful in helping push through the claim despite the slow nature of the process. I would highly recommend Brian and his team for your home insurance needs!"

"Update: They have all of my information corrected! I really do love this place!!! Thank you everyone!!! Only reason I don't give 5 stars is because I keep being put in a household belonging to my ex husbands family but I'm starting to wonder if that's not their doing (my ex and some of his family/friends are nuts) because I've called and addressed this with them SEVERAL times over the past 2 years or so now and even received the correct statement and household at one point before it mysteriously was changed back to their household. I actually just recently went through this again, paid my bill, and received papers with the incorrect name and such. Aside from that this place is amazing. I get full coverage with a ton of extras for several hundred less than anyone else offered. I don't remember exact prices as it was several years ago that I started using them but I was a single mother of 2 with hardly any income and chose them over everyone else when all my requirement was was to be the cheapest. They blew me away with everything else they also offered me. Plus the employees are great. They're always respectful, nice, and understanding, even with me calling every few months to address the name change. If my name and house are corrected and stay corrected then I will change my rating to 5 stars."

"I've been a client of State Farm for about 21 years and Bryan Maddox in Searcy around 15 years ... I've always received Great Customer Service and having been an Insurance Agent myself for 40 years I know what Good Customer Service is. Recently my Agent Melissa Reynolds went beyond the "Call of Duty" in searching out a situation and finding something that I would have never known which resulted in a change in my policy and a REFUND ... That's what I call an Agent who takes their Work Seriously and it's more than "Juat a Job" ... I'm Thankful for people I'm associated with like Melissa ... You’re the BEST ... THANK YOU 😊"

"Brian, his entire team, and State Farm are all great! Whenever I have an insurance need, they take time to discuss the issue and explain what options are available to me. They genuinely care about all of their customers and go the extra mile to help. Recently while traveling, we had a rock hit our windshield. I didn't think anything of it at the time but over a few months the crack kept getting larger. I emailed Brian and asked some questions and he informed me of my options and he took care of everything and I had an appointment with a local repair shop by mid-morning. Honest, kind, caring, and so very helpful. Thank you Brian!!"

"Brian and the crew are fantastic to deal with. We temporarily live out of the country and couldn't come back due to Covid, but Brian made sure our lapsing life insurance policies we able to rolled over to whole life. I would trust no one but State Farm as they always pay out with no delay and no jumping through hoops. I highly recommend 👌"

"Peggy Sullivan has been the best agent we have ever had. We will never go to anyone else but her. She really cares about her customers. She's the only honest agent we've ever known. We are very blessed to have Peggy as our agent at State Farm. She's the reason we will never go anywhere else."

"I've been with State Farm for 31 years. Hurricane Andrew took my home in 1992. Many insurance companies failed so many people during that time and simply went under. I had countless claims on my vehicles through the years...rear-end auto claim X2, tree limb crushing my truck, parking lot door dings, rocks to my windshield, extreme damage to car at a car wash facility, hail damage to my home with water damage to ceiling/walls, a car totaled by uninsured motorist, etc. Each claim handled by the best of the best and our premiums have never increased. I've had coverage added to my policy twice in the past 2 years with no visits to their office, simply a phone call. They do this for me and my family and they'll do it for you. 5 star well deserved. Thanks for always being there! Alan Sexton"

"Miss Peggy at Brian Maddox State Farm has not only been my family's insurance adjuster since we moved to Arkansas in 1996, she has been a family friend to such a degree that after my mother passed I called to let her know, not because of any concerns with the insurance but because I felt she needed to know personally. This agency has been so good to me and my family for so many years that even when I moved to Little Rock I kept them as my agents. They have always been excellent, and I wouldn't do business with anyone else."