State Farm® Insurance Agent Brian Maddox
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Trent Miller
March 18, 2025
5
out of
5
rating by Trent Miller
"Always answered my questions and was very helpful and understanding with me"
We responded:
"Thank you, Trent, for your kind words! I'm glad we could assist you and provide the help and understanding you needed. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Erica Bradley
February 14, 2025
5
out of
5
rating by Erica Bradley
"I always find our representative, Melissa, to be incredibly helpful and understanding when it comes to our policy. She is always willing to go the extra mile! Our appreciation goes out to Melissa and her team at Brian Maddox's office!"
We responded:
"Thank you, Erica, for sharing your experience! I'm happy to hear that Melissa has been helpful and understanding with your policy needs. Our team is dedicated to providing exceptional service, and it's wonderful to know Melissa is making a positive impact. If you have any questions or need further assistance, we're here to help!"
David Stevens
February 14, 2025
5
out of
5
rating by David Stevens
"Super visit! Helped me get set up."
We responded:
"Thank you, David, for your feedback! I'm happy to know that your visit went well and that we could assist you in getting set up. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Gerald Trammell
February 14, 2025
5
out of
5
rating by Gerald Trammell
"Melissa has always been very helpful with all my insurance needs. I just recently made some updates on my car policies. I appreciate all of Melissa’s help very much!"
We responded:
"Hey Gerald, thank you for taking the time to leave a review! We appreciate the 5 star rating! Peggy takes great pride in providing the best service to our customers!"
Judy Rodgers
February 14, 2025
5
out of
5
rating by Judy Rodgers
"Melissa is awesome to work with ! Very knowledgeable and great asset to the company."
We responded:
"Thank you for the kind words Judy and the 5 star review! We appreciate your business!"
Rachel Hastings
February 13, 2025
5
out of
5
rating by Rachel Hastings
"Great company, been with them for several years now. Melissa Reynolds is always my go to with any questions and does a fantastic job!"
We responded:
"Thank you, Rachel! I'm so happy to know you've been with us for several years and that Melissa has been your go-to for any questions. She truly does an outstanding job! We're here for any future needs you may have."
Janell Moise
February 13, 2025
5
out of
5
rating by Janell Moise
"Can’t share enough of how pleasant and easy moving our stuff to State Farm has been! MELISSA REYNOLDS at Brian Maddox’s office is WONDERFUL! If you need someone who is knowledgeable, friendly, personable & efficient then you need to contact her! She took her time with us and was extremely patient while we got everything tweaked how we needed. 100/100 recommend this office. I can call or email her at anytime and she will get me whatever is needed."
We responded:
"So wonderful to hear of your postive experience in our office with Melissa! We look forward to taking care of you and your family!!"
john kahland
February 13, 2025
5
out of
5
rating by john kahland
"Teresa was excellent at completing my insurance needs! Nearly everything was done via phone and email. Superb in every aspect. Easily the best phone experience I’ve had for a business transaction! See Teresa. She is insurance tops!!!"
We responded:
"Thank you, John, for sharing your experience! I'm glad Teresa was able to assist you with your insurance needs so effectively. It's wonderful to know that the phone and email process went smoothly and that you found it to be the best business transaction experience. Teresa truly is a valuable part of our team. If you have any more questions or need further assistance, feel free to reach out!"
Lee Carpenter
February 13, 2025
4
out of
5
rating by Lee Carpenter
"Leslie was super great!!"
We responded:
"Thanks so much for the review Lee! We appreciate you letting us know how we are doing! "
Kaitlyn Williams
October 25, 2024
5
out of
5
rating by Kaitlyn Williams
"Best State Farm team I’ve dealt with, everyone knows there in and outs and they are all so kind!"
We responded:
"Thanks so much for the 5 star review Kaitlyn! We appreciate you allowing us to take care of your insurance! Welcome to our agency!"
Teresa Mason
October 19, 2024
5
out of
5
rating by Teresa Mason
"Reader's Choice 5 years in a row!!!"
We responded:
"Thanks for the 5 star review! Please let us know if we can assist in any way! 😉"
Alice Templeton
August 8, 2024
5
out of
5
rating by Alice Templeton
"Brian Maddox worked with me to get the best price for my auto and homeowners' insurance, then again to get auto coverage for my underaged grandson who lives with me."
We responded:
"So glad we were able to help you with your insurance! My team and I look forward to taking care of you! Thank you for the 5 star review!"
Mary Robinson
July 24, 2024
5
out of
5
rating by Mary Robinson
"Ms. Peggy was great to work with & I am so glad I got to meet her because she is saving me a lot of money with my new policies"
We responded:
"Hi Mary, thank you so much for taking the time to leave us a review! Peggy has been taking care of customers for over 36 years and loves helping people save money! Thanks again for the 5 star review! We look forward to taking care of you!"
Cheri Rushing
June 4, 2024
5
out of
5
rating by Cheri Rushing
"Brian and his team are the best!"
We responded:
"Thank you for the 5 star review! We appreciate your business and look forward to taking care of your insurane needs! :-)"
l c
April 9, 2024
5
out of
5
rating by l c
"Brian is great . Very friendly and very professional. Shows side by side comparisons of current coverage and coverage with State Farm. I haven’t really talked with his office staff yet although I’m sure they will be equally helpful and pleasant."
We responded:
"Thank you so much for the kind words and 5 star review! I’m so glad we were able to help you get the coverage that you needed. My team and I look forward to taking care of you!"
Mandy Killingsworth
March 8, 2024
5
out of
5
rating by Mandy Killingsworth
"I worked with Teresa and she was amazing! Went above and beyond to get things done and taken care of THAT day!! Amazing !!! Thank you !"
We responded:
"Hey Mandy! Thanks so much for the 5 star review! I'm so glad you had a great experience with Teresa! She loves taking care of customers and helping them in any way possible. Welcome to the Brian Maddox State Farm family!"
Tamara Jackson-Mitchell
November 29, 2023
5
out of
5
rating by Tamara Jackson-Mitchell
"Excellent customer service. Teresa was amazing and so helpful and efficient. We are building a house and needed to get insurance on the construction site as well as the final house. The rates and policies Teresa suggested were just what we needed and she even saved us money on our auto insurance so we switched that over to State Farm as well. I highly recommend this agency and ask for Teresa, she will treat you like family!"
We responded:
"So happy to hear that you had a great experience! We strive to go above and beyond what our customers expect to deliver superior customer service! Thanks for the review and the 5 star review! Welcome to the State Farm family!"
Diana Beaty
November 29, 2023
5
out of
5
rating by Diana Beaty
"Teresa was so helpful as we worked to change to our new insurance policy with State Farm. She was helpful and clear with what we needed to do. We were with State Farm many years ago and it’s good to be “home”. Thanks for everything!!!!!"
We responded:
"Hey Diana, I'm so glad that you had a positive experience with Teresa! Thank you for the 5 star review! We look forward to taking care of you guys!"
Mike Ragsdale
November 17, 2023
5
out of
5
rating by Mike Ragsdale
"We have been working with Brain for many years, he treats us like we are his only customers, everytime!"
We responded:
"Hey Mike! Thanks so much for the 5 star review! I appreciate the kind words and your continued trust in me and my team!"
Wendy Landis
November 17, 2023
5
out of
5
rating by Wendy Landis
"I bought a new car and called and spoke to Melissa. She was very professional and prompt. She got my quote and called me back. I wouldn't get my insurance anywhere else. I like the professionalism with this company."
We responded:
"Thank you so much for sharing the positive experience that you had with our office and working with Melissa. We appreciate the 5 star review!"
Tiffany Northweather
November 14, 2023
5
out of
5
rating by Tiffany Northweather
"Teresa was amazing! She helped me get everything I needed!"
We responded:
"We are so glad you had such a great experience! Teresa does a great job with our customers! Thank you for the 5 star review! Please tell your family and friends about us!"
Steve Miller
November 9, 2023
3
out of
5
rating by Steve Miller
"Now paying 33% more than about 12 years ago when I first switched to State Farm from Farm Bureau.. We filed a claim this past year. Just got a card thanking me for my business, though. 2 cars and a home all along. The agent is no longer involved in a claim. It's all done online. I am probably too loyal of a customer."
We responded:
"Hey Steve, thank you for the review and I appreciate the feedback. I’d love to visit with you regarding your claim experience and discuss how I can be of better assistance for you in the future. Depending on if the claim was an auto claim or homeowners claim, auto claims are mostly streamlined. However, I try to stay involved as much as possible on homeowners claims until they are completed. Your business is much appreciated! "
Jake Staggs
November 3, 2023
5
out of
5
rating by Jake Staggs
"Had roof damage, contacted Brian at State Farm and the complete project went smoothly and settled quickly. It was a relief knowing Brian had our back through the process. Would highly recommend."
We responded:
"Hey Jake, I’m glad we were able to assist you during the claims process! We appreciate your positive feedback! Thanks for the 5 star review!"
Theresa Jones
November 3, 2023
5
out of
5
rating by Theresa Jones
"Roadside services have come in handy , I've used it for all three of my vehicles. I'm very pleased with the type of coverage I have and their willingness to work with me if I need to change anything."
We responded:
"Thank you Theresa for taking the time to leave us a review! We appreciate the 5 star review and your continued trust in our agency!"
Trently Mullins
November 2, 2023
5
out of
5
rating by Trently Mullins
"Before we came to Brian Maddox I never felt he had an agent that actually cares about our needs! We are glad we are family of the Brian Maddox family!"
We responded:
"Thank you so much for the kind words! We really do feel like our customers are like family! We appreciate your business!"